RETURN POLICY

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please note that this policy does not apply to every item in our shop due to the variation in shelf-life. Please see below for more information on our return policy.


RETURNS
All returns must be postmarked within seven (7) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To return an item, please email customer service at info@silverhill-farm.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Silverhill Farm, Lower Barn, Bush Barn Farm, Silverhill
Robertsbridge, East Sussex, TN32 5PA, United Kingdom


Return shipping charges will be paid or reimbursed by us.


REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS
The following items cannot be returned:

●     Elderflowers
●     Elderberries
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
07483846192 / info@silverhill-farm.com

 

Last updated May 17, 2021